If you have any questions at all, we encourage you to reach out to us for assistance.
When you request a quotation from us through one of our forms, you provide us with personal data including (but not limited to) your name, your company's name, and your email address so that we can contact you. You may also choose to share additional information related to your inquiry, which we can then use to serve you more effectively.
In addition to the data you explicitly provide on the form, our system also receives the type of web browser you are using and your IP address, which is a numerical label that is assigned to every device connected to a network (in this case, the internet).
Personal data we have collected from you is first used to route your request for quotation to the most appropriate sales representative within our company, and then as a means for reaching out to you with a response.
If a business transaction occurs, your information is retained as part of our historical ledger so that we may follow-up with you at a later date, service your warranty, and perform other standard business communications and operations.
Portions of your personal data, such as the country you were in when you submitted your request for quotation, may be used for internal statistical analysis. For example, we might use it to determine how many people residing in a certain country requested a quotation from us in a given month.
We process your personal data based on the consent you give to us when you initiate contact by requesting a quotation.
If you wish to withdraw your consent after you have provided us with your personal data, you can reach out to our Data Protection Officer to have your data removed from our system.
We may share your personal data with our business partners in order to help fulfill your request, after which it is subject to their respective privacy policies.
We may also disclose your personal data without notice or consent from you: (a) in response to a legal request, such as a subpoena, court order, or government demand; (b) to investigate or report illegal activity; or (c) to enforce our rights or defend claims. We may also transfer your information to another company in connection with a merger, financing due diligence, corporate restructuring, sale of any or all of our assets, or in the event of bankruptcy.
Your personal data is first transferred to us over a secured protocol (HTTPS).
It is then stored and processed on secured database servers operated by a leading cloud services provider in the United States of America, where it is subject to additional laws and regulations for consumer protection and privacy.
Your personal data may also temporarily reside on employee desktop computers during the processing of your order.
Your personal data is stored in our secured database, and only top-level officials within our company have master access to this database.
Company employees can access your personal data only upon logging in to our enterprise network with their secured credentials. In the event of an employee's departure from the company, their access to your personal data is immediately revoked.
Despite these safeguards, nothing on the internet is guaranteed to be 100% secure, and we cannot absolutely ensure or warrant the security of your personal data. If we become aware of a potential security breach, you may receive a communication from us regarding the nature of the breach and how it could impact you.
Your personal data is retained for as long as is necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate purposes, enforce our agreements, and comply with applicable laws and regulations.
Since it is your personal data, you always have the right to access and control it. There are times, however, when we must retain your personal data in order to conduct business or comply with regulations.
Please contact our Data Protection Officer if you would like to receive a copy of your personal data, edit your personal data, restrict processing of your personal data, withdraw your consent for us to retain your personal data, or lodge a complaint regarding our handling of your personal data.
If you have made a purchase from us and wish to ensure your personal data is current, please reach out to the sales representative who worked with you during the transaction.
For verification purposes, we require that your request be submitted in an email and that it come from the email address associated with the personal data in question.
Our automation tools closely examine the details of your request for quotation in order to route it to the most appropriate sales representative within our company. For example, a customer located in certain part of the world may have their account assigned to a sales representative who resides in that area, as well.
If you have any questions or concerns about our privacy practices or our handling of your personal data, or if you wish to lodge a complaint, please reach out to our Data Protection Officer by emailing firstname.lastname@example.org.